After a couple successful months with the free Teamviewer, I finally bit the ($800) bullet and bought the full version. Yeah, that feels expensive, but I figure it will eventually be cheaper than the monthly or the pay-as-you-go services. :: crosses-fingers ::
One of the nice features of TeamViewer is that it’s a simply EXE that the client runs to start a remote control session (Teamviewer calls it Quick Support). I can distribute this EXE to my clients with my app and call it directly from my VFP app — no walking them through a download from a website, trying to find their download folder, and then getting them to run it. Very easy.
When a user wants support, their name shows up in my TeamViewer admin panel. I just click on that to start the support. Here’s a user named Administrator wanting support:
Another nice touch is that you can customize the program on the client to look how you want. You can add your logo, change the text around, and change the colors. So my clients see this customized version rather than some confusing screen with some other company’s name on it:
And, you can have multiple quick support screens. So one group of clients get the one above, while other clients have this one:
Easy to use, easy to implement to the client, customizable so it looks like my product, and – hopefully – a price tag that breaks even in not too long.
Gotcha: One gotcha to look out for. The EXE you’re sending to your client has a got an ugly name like “TeamViewerQS-en-idXXXXXX.EXE”. If you change that name, it will still work but it won’t show your customized screen. You have to use that file name to get your customized screen.