I got this email a little while back:
“We will be transitioning off Foxpro to (other company) in October or November”
Granted, clients don’t owe me anything, but this company has been a client for 20 years. I’ve pulled their bacon from the fire numerous times. I’ve successfully navigated them around a Y2K disaster, upgraded their system from Foxpro 2.6 to VFP, and got them on the web with a robust West Wind application.
No discussion of any problems. No discussion on how to move to a new system. Just an email out of the blue saying they are done with the 20 year relation.
Etiquette alone requires more than a one sentence good-bye. Hell, they didn’t even give me a period. Don’t be this guy. Show a little gratitude for the business partners you have.
Update: They of course ran into a couple problems on the conversion over to the new system and it was an emergency to fix it. Did they call the new company they hired? Nope, called me. I’m the guy that can solve any problem quickly. They are the programmers they’re going to pay 10X what they paid me.
Update 2/21/18: I have some stock in this client so I get some schadenfreude each February when the annual report comes out. In the five years before they let me go, they paid me less than $200,000 dollars. They’ve paid the new guys $1.2 MILLION so far. Additionally:
- They had to hire 3 extra customer service reps because the new software is so much slower than my software.
- The new software totally screwed an accounting function (that mine handled just fine for years) – which cost over $60,000 in staff time to remedy.
- The report mentions multiple projects put on hold while IT issues were dealt with.
Yeah, it’s petty to take pleasure in it not going well, and it even hurts me financially via a lower dividend, but I’m OK with it and wish them continued struggles.